1. Overview
pilslot ("we," "our," or "us") operates the online gaming platform at pilslot.app and is committed to protecting the privacy and personal data of all players who register and play on the pilslot platform. This Privacy Policy ("Policy") describes our data practices in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations issued by the National Privacy Commission (NPC).
This Policy applies to all personal information collected through the pilslot website, mobile browser interface, customer support channels, and any other interaction you have with pilslot. By accessing or using pilslot, you acknowledge that you have read and understood this Policy.
If you have questions about how pilslot handles your personal data, contact our Data Privacy Officer at support@pilslot.app.
2. Personal Data We Collect
pilslot collects the following categories of personal information in the course of providing its services:
- Registration Data: Full name, date of birth, Philippine mobile number, and username provided when you create a pilslot account.
- Identity Verification Data: Government-issued identification documents (e.g., Philippine National ID, passport, driver's license, SSS/GSIS card) and selfie verification images, collected when KYC verification is required.
- Financial Data: GCash account details, PayMaya details, bank account numbers (BPI, BDO, Metrobank), and transaction records including deposit and withdrawal history.
- Gaming Activity Data: Records of games played, bet amounts, win/loss outcomes, session durations, and account balance history.
- Device and Technical Data: IP address, device type, browser type, operating system, mobile carrier (Globe, Smart, DITO), and session log data collected automatically when you access pilslot.
- Communications Data: Records of your communications with the pilslot customer support team, including live chat transcripts and email correspondence.
- Responsible Gaming Data: Any self-exclusion requests, deposit limit settings, or responsible gaming tool configurations you activate on your pilslot account.
3. How We Collect Personal Data
pilslot collects personal data through the following means:
- Directly from you: When you register a pilslot account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings.
- Automatically: Through server logs, session cookies, and similar technologies when you visit the pilslot platform. See Section 9 (Cookies) for more detail.
- From payment processors: Transaction confirmation and status data received from GCash, PayMaya, and Philippine banking institutions in connection with your deposits and withdrawals.
- From game providers: Gaming activity data transmitted by pilslot's game content partners, including JILI and live dealer providers, relating to your gameplay sessions.
4. How We Use Your Personal Data
pilslot uses the personal data it collects for the following purposes:
- To create and manage your pilslot account and verify your identity and age eligibility (18+ requirement).
- To process deposits and withdrawals through GCash, PayMaya, and Philippine bank transfers.
- To provide customer support and respond to account queries submitted to the pilslot support team.
- To comply with anti-money laundering (AML) obligations, PAGCOR licensing requirements, and other applicable Philippine laws and regulations.
- To detect and prevent fraud, identity theft, bonus abuse, multiple account creation, and other prohibited conduct under our Terms & Conditions.
- To send account-related communications including transaction confirmations, security alerts, and promotional offers where you have consented to receive them.
- To monitor and enforce responsible gaming obligations, including administering self-exclusion requests and deposit limit configurations.
- To improve the pilslot platform through analysis of aggregated usage data and player feedback.
pilslot does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012, pilslot processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to perform our obligations under your pilslot account agreement, including account management, game access, and payment processing.
- Legal obligation: Processing required to comply with PAGCOR licensing requirements, AML legislation, tax reporting, and other applicable Philippine law.
- Legitimate interests: Processing carried out to protect pilslot against fraud, maintain platform security, and improve our services, where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications, where we rely on your explicit opt-in consent, which you may withdraw at any time through your pilslot account settings.
6. Data Sharing and Disclosure
pilslot does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
- Payment processors: GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, and Metrobank, for the purpose of processing your financial transactions.
- Game content providers: JILI and other licensed game providers, for game delivery and session data recording.
- Identity verification services: Third-party KYC and document verification providers engaged to assist with age and identity verification in compliance with regulatory requirements.
- Regulatory authorities: PAGCOR, the National Privacy Commission, and other competent Philippine government authorities, when required by law or in response to lawful requests.
- IT and security service providers: Cloud hosting, cybersecurity, and fraud prevention service providers who process data on our behalf under data processing agreements consistent with the Data Privacy Act.
All third parties with whom pilslot shares personal data are contractually required to protect it in accordance with applicable data protection law and to use it only for the specified purpose.
7. Data Retention
pilslot retains your personal data for as long as your pilslot account remains active and for a period thereafter as required by applicable law. Specifically:
- Account registration and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and AML record-keeping obligations.
- Financial transaction records are retained for a minimum of five (5) years for regulatory and tax compliance purposes.
- Customer support communication records are retained for three (3) years.
- Device and session log data is retained for a maximum of twelve (12) months unless longer retention is required for fraud investigation or legal proceedings.
Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents re-identification.
8. Data Security
pilslot implements technical and organizational security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the pilslot platform.
- Encrypted storage of passwords using industry-standard cryptographic hashing. pilslot staff cannot read your plaintext password.
- Multi-factor authentication options for pilslot account login, including SMS OTP verification to your Philippine mobile number.
- Regular penetration testing and security audits of the pilslot platform and supporting infrastructure.
- Strict internal access controls limiting staff access to personal data to those with a legitimate operational need.
Despite these measures, no internet transmission or data storage system is 100% secure. If you have reason to believe the security of your pilslot account has been compromised, contact us immediately at support@pilslot.app.
9. Cookies and Tracking Technologies
pilslot uses cookies and similar technologies on its platform for the following purposes:
- Essential cookies: Required for the pilslot platform to function, including maintaining your login session and storing your account preferences.
- Analytics cookies: Used to understand how players navigate the pilslot platform and to identify areas for improvement. Data collected is aggregated and not used to identify individual players.
- Security cookies: Used to detect and prevent fraudulent logins and other suspicious activity on the pilslot platform.
You may configure your browser to decline cookies, but doing so may affect the functionality of the pilslot platform. pilslot does not use third-party advertising cookies or cross-site tracking technologies for behavioral advertising purposes.
10. Your Privacy Rights
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pilslot:
- Right to be informed: The right to be notified of how your data is being collected and processed, as set out in this Policy.
- Right of access: The right to request a copy of the personal data pilslot holds about you.
- Right to rectification: The right to request correction of inaccurate personal data in your pilslot account.
- Right to erasure: The right to request deletion of your personal data, subject to pilslot's legal retention obligations.
- Right to object: The right to object to processing of your personal data on grounds of legitimate interest, including direct marketing.
- Right to data portability: The right to receive your personal data in a structured, machine-readable format where technically feasible.
- Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.
To exercise any of these rights, contact our Data Privacy Officer at support@pilslot.app. pilslot will respond to verified requests within thirty (30) days.
11. Children's Privacy
The pilslot platform is strictly for persons aged 18 years and above. pilslot does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account. If you believe a minor has accessed or registered on pilslot, please contact us immediately at support@pilslot.app.
12. Changes to This Policy
pilslot may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the mobile number or contact information on file, or by prominent notice on the pilslot platform, at least seven (7) days before taking effect. Your continued use of pilslot after the effective date of a revised Policy constitutes your acceptance of the updated terms.
13. Contact & Data Privacy Officer
For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pilslot, please contact:
- Email: support@pilslot.app
- Live Chat: 24/7 support available after logging in to your pilslot account
- Response Time: We aim to respond to all privacy-related requests within 30 days of receipt.
Last updated: June 2026. This Policy supersedes all prior versions.